All businesses need to think about scalability. If growth is the goal, you need to make sure you have systems in place that help you handle it.
For a temporary recruitment agency, scalability is even more important. If you overpromise, and are forced to underdeliver, it’ll have a lasting impact on your business as a whole.
With the right support, scaling your agency becomes a lot easier.
Why your Agency Needs to be Scalable
There are 3 main groups in a temporary recruitment agency. Obviously, the core is your business, and your team of recruitment experts. The second are the temporary workers who you set up with clients, and the third are the clients themselves.
These three have to be well-balanced if you want your agency to last for a long time. If you have too many clients, you won’t be able to fill all their vacancies. Too many temporary workers and they’ll become frustrated when they aren’t set up with any new roles. And if your team is too small to handle either, your reputation will be affected.
When to Think About Scalability
The short answer is ‘always’, but it’s not quite that simple. We work with both new and established agencies, and the way they think about scalability is different.
Existing recruitment agencies should always be making improvements that boost growth. In such a competitive industry, sitting still is a death sentence. By continually investing in your business, you’ll continue to grow. But this only works if you scale the business itself – grow too fast and you might bite off more than you can chew!
For a new agency that just set up, you need to plan ahead. When you first start, you need to allocate your funds wisely. Spend too much on systems and staff and you will have to make sacrifices elsewhere.
But the opposite can also be true. If you’re too frugal and only invest in the most basic systems, you’ll struggle to grow your agency. When your CRM is outdated within a year, or you simply don’t have the team to keep up, you’ll have to burn extra budget anyway.
No agency owner wants to turn down opportunities, or see their workers go out the door. But if your team is stretched thin, you need to take action so they can focus on what they do best.
Improving Scalability with Third Party Support
Our all-in-one service is designed to help your agency grow faster than ever. That’s because we free up your team, handling the admin for you so they can focus on what they do best. That can be growing your business, learning new systems, or other tasks that improve your agency as a whole.
But this is far from cutting corners or changing priorities. We set you up with a dedicated credit controller and a payroll account manager. They’ll handle your invoices, payroll, and more, better than your team ever could. Fewer errors and more consistency ensures that you’ll soon become the best agency for your niche.
There’s also the relationship you have with your clients to consider. If you’re growing quickly, it’s tempting to give fresh, new clients a little more attention. But regular work is vital; you can’t afford to ignore your older clients.
We’ll help you to stay in regular contact with all clients, new and old. This is proven to reduce delays with invoices and encourages all clients to continue working with you.
Although your credit controller and payroll account manager will be working on your behalf, they’ll feel like an extension of your team. You’ll be kept in the loop with regular updates, and we’ll never attach our branding to your invoices. It won’t even look like you’re working with a third party!
Recruitment Funding that Helps with Scalability
The most important part of our service is the recruitment funding. This is the main reason why agencies work with us, as 100% recruitment funding with no hidden fees is a rare thing nowadays.
If you’re trying to scale up your agency, having funds readily available is key. You might want to upgrade your systems or expand your team, but you can’t do that because you need to constantly allocate extra funds to pay workers when there is a gap between invoices.
This isn’t something you can naturally work around either, sometimes clients are slow to pay an invoice, or there might be an error that delays it by a week or two. Either way, that’s a dent in your savings.
With recruitment funding in place, you’ll always have access to the cash flow you need. Our service will fill in the gaps between invoices, so your temporary workers can continue being paid on time.
The biggest reason why workers leave an agency is issues with money. This is understandable, they rely on agencies like yours to be paid on time. If you always have the funds, they’ll always be paid, and the weight is lifted from your shoulders.
Helping you to Plan for the Future
Recruitment is a tumultuous industry. Even when there is no new legislation on the horizon, no agency is completely secure. Clients and workers can leave, or your niche might be on a bit of a seasonal lull.
By teaming up with Back Office Support Services, we’ll keep things running smoothly while you focus on growth. With nearly 30 years of experience, we can also provide support and advice if you want to scale your business better, or just want to run some ideas by someone you trust.
Whatever your reason for joining, your agency will see growth like never before, but without sacrificing scalability in the process.
