A business built on relationships

About Back Office Support Services

We've been the backbone of temporary recruitment agencies across the UK since 1998. Here's a little bit about who we are, how we got here, and the people who make it all work.

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Where it all began

We've been doing this a long time — and we love it.

Back Office Support Services was built with one goal in mind: to take the financial and administrative weight off recruitment agency owners so they could focus on what they actually set out to do.

Over 25 years later, that mission hasn't changed. We still believe that great service comes from great people, that transparency builds better partnerships, and that no recruitment agency should have to figure out funding, payroll and credit control on their own.

What we're about

The principles that guide everything we do.

We don't have a long list of corporate values pinned to a wall. What we do have is a clear sense of how we want to operate — with honesty, consistency and care. That means being upfront about our fees, being reliable when it matters most, and treating every client like the long-term partner they are.

Put our clients' needs first.

We'll always put ourselves in our clients' shoes and treat them as we'd want to be treated ourselves. We'll be responsive, and always go that little bit further to make the difference.

Keep our promises.

Our people will always keep their promises and take ownership to solve a problem rather than pass it on. We'll always keep everyone informed along the way too - because not acting on a message is like breaking a promise.

Check and double-check. Then check again.

Attention to detail and accuracy are at the heart of what we do. We'll never make assumptions, and never rely on guesswork. It's better to spend 10 seconds getting something right first time, than waste 10 minutes putting it right.

Always ask why.

Problems can only be solved by understanding their cause, so we'll ask the right questions to find the answers. We'll also challenge, question, revisit and challenge again, to continuously improve what we do and the way we work.

Take pride in what we do.

We'll always make the right impression and are professional at all times. We'll never shy away from doing what's right either, just because it's difficult, and we're very proud of our work, our people and the people we work for.

Over two decades of doing this properly.

The numbers speak for themselves — but behind every one of them is a real relationship, a real agency and a team that showed up and delivered. That's what we're proud of.

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+£1.6b
Invoices funded to our agencies.
+3.8m
Timesheets processed.
+26 Years
Supporting temporary recruitment agencies.
100%
Funding as standard, always.

The faces behind the service

Meet your team.

At Back Office, our people are our product. Every client works with a dedicated account manager and a dedicated credit controller — not a rotating roster of strangers, but a consistent team who genuinely knows your business and is invested in making it a success.