Stacey Rudge, Payroll Account Manager

About Us

Doing things the right way has brought us a long way.

When we started Back Office Support Services, we wanted to help recruitment agencies of all shapes and sizes prosper and grow. So we developed a service that offers more than recruitment funding; a solution that covers payroll, 100% invoice funding, invoicing, credit control, bad debt protection, and credit checks plus much more, all for one simple fee. But we also wanted to make sure we did it the right way – so we drew up a set of core values, which we still work to today.

Since then we have helped hundreds of recruiters to build successful and profitable agencies.

We have grown a bit ourselves and now employ over 35 people in our Head Office in Congleton, Cheshire. As a team we’ve built long-term relationships with agencies like you who trust us completely to take care of their temps and contractors payroll covering all administrative and financial duties and supporting with employment related legal responsibilities. We’re all fanatical about providing a level of service that exceeds the expectations of our agency partners and their customers delivering exceptional levels of service every time!

Customer success stories

Our people deliver more than recruitment finance and make it effortless for you to provide temporary workers.

Janine Ambrose
Janine Ambrose

Business Development Manager

Kieren Bailey, Credit Control Administrator
Kieren Bailey

Credit Control Administrator

Colleen Braddock, Payroll Account Manager
Colleen Braddock

Payroll Account Manager

Paul Butler, Product Owner
Paul Butler

Product Owner

Sandra worker at Back Office Support smiling
Sandra Da Fonte

Credit Controller

Natalie worker at Back Office Support smiling
Natalie Day

Senior Credit Control Administrator

Arizona Dunn
Arizona Dunn

Payroll Account Manager

Jayne Edge, Head of Marketing
Jayne Edge

Head of Marketing

Lianne Elsdon, Management Accountant
Lianne Elsdon

Management Accountant

Team Member At Back Office Support Services
Paula Druce

Payroll Administrator

Nikki Fox, Payroll Account Manager
Nikki Fox

Payroll Account Manager

Ellie Hall
Ellie Hall

Payroll Account Manager

Kelly Halman, Payroll Account Manager
Kelly Halman

Payroll Account Manager

Rachel Heath
Rachel Heath

Payroll Account Manager

Phil-Hoon-Credit-Controller
Phil Hoon

Credit Controller

What makes our service different?

100% Recruitment Funding
100% Recruitment Funding

We pay the full invoice value rather than 70/80/90%, then the rest when your client pays.

One simple fee

A transparent, all-inclusive price based on a percentage of your pre-VAT sales revenue with no set-up fees or minimum charges

A personal service
A personal service

A dedicated payroll account manager and a dedicated credit controller who get to know your business, giving you continuity and single points of contact

100% Accuracy
100% Accuracy

‘Right first time’ processes with industry-leading accuracy levels, giving your customers, temps and contractors extra confidence in you

Supportive of your worker and customer relationships
Supportive of your worker and customer relationships

Seamless communications, with all invoices and payslips fully branded with your logo and details

Debt Recovery
Debt Recovery

Provided as part of the package, with legal experts to help resolve any disputes

A Flexible Service
A Flexible Service

If things don’t go according to plan, we’ll work with you in the spirit of our contract to allow your business to thrive

Hear how it works

Ready to spend less time on admin and more time focussing on your recruitment business?

Fill out the form and we’ll be in touch to discuss how we can help you.