Any temporary recruitment agency knows the value of outsourcing their recruitment funding. You might need some help with your invoices or payroll funding, or want to strengthen the relationship you have with your clients by improving efficiency.
For any agency, including both new starters and well-established recruitment companies, it’s a no-brainer.
However, some agency owners are still reluctant to work with a third party, regardless of the benefits. Why is this? Well, it’s all about trust.
Why you Need to Trust your Back Office Provider
When a recruitment agency brings in a 3rd party to help with their admin, their goal is to streamline their operation. For a fee you have access to talented professionals who will handle the busy work while you and your team focus on adding new talent to your database, and setting up temporary workers in your clients’ vacancies.
But in order for this professional relationship to work, trust is crucial. For a 3rd party to do their job, you need to hand over data like your clients’ payment details, and information about the temporary workers you provide. If you don’t 100% trust the company you chose, this can feel like a risky move.
Your 3rd party will also be representing your agency. If their name is attached to your invoices (which some companies still do) or they are in direct contact with your clients, their actions can affect how you are perceived. This is why some recruitment agency owners don’t want their clients to know they rely on a 3rd party.
What Affects Trust in Recruitment Funding
There are a few things that can be ‘red flags’ for a recruitment agency. Some of these won’t be obvious until you start working with your third party provider, which is why it is so important to do your research beforehand and only commit to a company with a solid reputation (like us!).
The main one is a lack of communication. This is frustrating regardless of who you’re working with; we all know what a pain it can be when your emails are ignored for a week or more. But with a recruitment funding company it’s even worse, as they are a vital part of your operation. If you don’t know what they’re up to, problems could arise without your knowledge, meaning they’re harder to fix.
Anything that causes frustration also erases trust. In a similar vein, if your 3rd party provider simply doesn’t do their job well enough, you’ll struggle to see the value.
Also, if your chosen partner is working with multiple other temporary recruitment companies, they’ll be stretched thin and you’ll get the bare minimum service.
None of this is good, obviously, and it can give us temporary recruitment experts a bad name. A few bad eggs have built up a lot of negative stigma which we’ve been working hard to fix.
But the agency owners who worked with us quickly saw the light once we came on board.
How Our Service Builds Trust
A lot of companies claim to ‘do things differently’, but we put our money where our mouth is. This is because we focus on 3 things:
- Communication with you and your clients
- A service that benefits you, not us
- Reliability no matter the task at hand
Let’s start with communication. To make this easier, we set you up with just two points of contact. Your payroll account manager will handle invoices and your payroll, freeing up your team, while your credit controller will set credit limits for your clients, so their financial troubles never affect you.
Because they’re focused on you and you alone, you receive a much better service, and regular updates to keep you in the loop. You’ll also get to know them, and vice versa, so they feel like an extension of your agency, not a detached 3rd party.
Any invoices and communications we have with your clients will be on behalf of you; you’ll never find a Back Office Support Services logo on your invoices. As far as your clients are concerned, you’re the only one responsible.
But the work you do with be of a much higher quality. Invoices will be spot on, reports will be consistent, and our experts will be on hand at any time to answer questions.
You get everything you need for just one single fee too. This includes:
Trust us to Help you Succeed
When you consider all that, choosing us as your 3rd party is an easy decision. You don’t just have to take our word for it either, we’ve been in business for nearly 3 decades now, and many of our clients have been with us for a very long time.
Many of said clients switched to us from another provider, after they were disappointed by poor service or frustrated by a lack of communication. Switching is simple, so if you feel the same way, it’s time we have a chat.
If you have any questions about us or our service, please feel free to contact us. We look forward to hearing from you!
