Providing SRS with knowledgeable support in the vendor management space
Specialist Recruitment Services (SRS), set up by Simon Dean in 2008. Wanting to provide a transparent service to their clients, Simon developed a comprehensive 30 stage recruitment process which allows them to deliver a recognised and branded service. Every time a client or candidate works with SRS they know what to expect and what stage of the process is coming next. This is reinforced by a single point of contact approach meaning the same person will work with both clients and candidates throughout the process delivering a positive end result.
Simon’s approach is mirrored by the service provided by Back Office Support Services with its provision of both a dedicated payroll account manager and dedicated credit controller.
He appreciates Back Office’s understanding and experience of dealing with several vendor management systems including E-tips, Foodbuy, Venneu, and Engage, making account management, invoicing, and credit control processes seamless, leaving him to concentrate on bookings.
Simon explains the benefits of this knowledge, “Back Office Support Services has supported us to resolve several complex billing / invoicing queries and adjustments. Acting as a seamless extension of our agency when contacting our vendors to support the resolution of these complex issues.
They offer us added value with information and support on any regulatory or legislative changes meaning we always stay compliant and within our vendors T&C’s of supply.”
“Back Office offer us added value with information and support on any regulatory or legislative changes meaning we always stay compliant and within our vendors T&Cs of supply.”
Simon Dean
Director
The value of the service provided to him manifests itself in many ways. Workers are always paid accurately and on time meaning they are happy and have a high opinion of his agency when it comes to the things that matter to them! In addition, BOSS offer expert support on Tax and Pension contributions when workers raise queries meaning appropriate action can be taken to get to a solution quickly and effectively.
“Our dedicated payroll account manager and dedicated credit controller always act professionally with no request being too much trouble. They also react quickly and effectively to last minute requests or changes that sometimes come up on or around our deadlines each week, meaning admin time dealing with adjustments week by week is kept to a minimum.”
If you are thinking about expanding your offering by using vendor management companies, contact our Business Development Manager, Janine Ambrose on 01260 545 425 today to find out more.
