Stacey Rudge, Payroll Account Manager

R13 Recruitment

When R13 Recruitment were looking for a recruitment finance provider, they chose Back Office for the added value they could bring to the table

Set up by two ambitious entrepreneurs with strong backgrounds in the sector, Ruth and Rebecca, R13 Recruitment was established in 2013 and had, up until 2021 focused on recruiting for permanent roles across several professional service sectors: sales, marketing, creative, financial services, IT and insurance to name a few. Their approach is very consultative led, providing value add on an ongoing basis to what has become an established and loyal client base.

Ruth’s background is temporary recruitment, so her long-term aim was to open a temp desk to compliment the quality service already being provided. However, finding the right person to lead this aspect of their offer had been a challenge.

Despite being an established business with a solid client base, Ruth and Rebecca recognised that they would need support to satisfy the ongoing cashflow requirement of supplying temps and contractors. As regular networkers, they called on their contacts for recommendations and Back Office Support Services were in the running.

Having established a great relationship with Janine during early discussions, they realised that the Back Office ethos very much reflected their own; customer centric, focus on quality and generally going above and beyond. Ruth really does feel that these factors set us apart, commenting,

“We immediately knew that Back Office were the company that we wanted to work with. Our discussions with them enabled us to really probe other providers and get under the covers on what their service entailed and the associated charges. Things that Back Office do, like notifying us when there are missing time sheets make such a difference.

I spent a period juggling my own responsibilities and running the temp desk in between consultants and Kerry was amazing she sorted everything for us.

I can honestly say that they are helpful, supportive, nothing is too much trouble, and their empathy is up there. The quality of their service is incredible”

With a track record of continual growth, we are looking to many more years partnering with the R13 Recruitment team.

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