Thorough research and a recommendation helped Paul James Healthcare choose Back Office’s service-led approach
Paul James Healthcare Recruitment does what it says on the tin! Established in 2019 by Ben Webb and Matthew Duckett – PJHR was set up to service the primary healthcare market. It made sense to focus on this sector as both partners had previously worked in healthcare for over eight years, the perfect way to utilise their recruitment skill set and their in-depth knowledge of an area that has many specific requirements and regulations.
Before they started trading though, Ben and Matthew ensured they researched all aspects of setting up and running their new business. This included looking at their options for the type of work they wanted to handle and the suppliers they needed to bring in as subject matter experts. They had intended to recruit for permanent roles initially to build up capital before moving on to Temporary Workers. However, after being contacted by an Invoice Factoring Broker, they were made aware of Invoice Factoring as a facility, which enabled them to start working with Temporary Workers sooner than planned. The Broker also offered advice around the type of Invoice Factoring partners they wanted to have aligned with their company.
“Communication from my contacts at Back Office is great and any potential issues are pre-empted. Our credit controller is clearly excellent at building relationships as our ledger is extremely positive. I have never been swayed to go anywhere else”
Matt Duckett
Director
Service was a key driver in the decision-making process, and after speaking with a number of providers they felt that Back Office Support Services ticked all their boxes.
Since its launch, Paul James Healthcare Recruitment has gone from strength to strength with several developments planned including team expansion and a recent move to new offices. With Back Office providing the finance and taking away all the administration work associated with paying temps, invoicing customers, and collecting monies owed, they have been able to concentrate on growing their business.
Matt couldn’t have been more complimentary about the service provided by Back Office. He clearly values the contribution to their success and recognises the personal touch that his dedicated payroll account manager and dedicated credit controller bring to the table.
“Back Office is very organised, reliable and when they say they are going to do something they do it. I can contact people very easily, there are no automated messages, and we don’t get passed around.
Communication from my contacts at Back Office is great and any potential issues are pre-empted. Our credit controller is clearly excellent at building relationships as our ledger is extremely positive. I have never been swayed to go anywhere else”.
