At Back Office, we provide an all-in-one service for temporary recruitment agencies of all shapes and sizes. Some work within a single industry, some are niche and only work in certain sectors, and others cast a wide net and work with a wide range of businesses.

Our service is split into four methods for boosting your business:

Today we’re going to talk all about the latter. Payroll is the heart of any business; none would succeed if their workers weren’t paid on time! Managing payroll is a tough challenge, especially when you are providing temporary workers for dozens of clients.

But this time you don’t have to take our word for it! We’ve asked Kelly, one of our awesome Payroll Managers, to give you an insight into why our service is the best in the UK.

 

Avoiding Common Mistakes in Payroll

Errors are never a good thing, but when it comes to payroll, they can have a serious knock-on effect. Even an established agency might make an error on a payslip, which can cause a delay or affect the temporary worker’s income. If either happens, your reputation will be affected.

We guarantee accuracy by checking, checking, and checking again every time. But managing payroll is about more than just looking for typos and missing numbers.

The most common payroll mistake recruitment agencies make is, according to Kelly, a misunderstanding of the costs involved.

We saw this happening a lot, and therefore integrated our cost calculator, a tool we provide as part of our payroll funding service, that helps us make sure that you are charging correctly and aren’t losing money. With our support, you don’t need to keep one eye on costs while also trying to run your business, we’ll handle it on your behalf and give you the freedom you need.

When you’re running a recruitment agency, it can be easy to miss behind-the-scenes changes in legislation etc. If this sounds familiar, don’t worry, we always have our finger on the pulse and will keep you informed of any changes long before they affect you. This is done in our regular reports, and we’ll always send an email with more information if it’s needed.

 

Going Above and Beyond with Payroll Support

Unlike other payroll support providers, we do all we can to build a trusting relationship with our clients. We set them up with a single payroll manager, one point of contact each client will get to know well while they work with us.

As well as creating a better rapport between us and the client, this is also important when the client needs help. In recent years the recruitment industry has become tougher for some agencies. Payroll managers like Kelly always offer emotional support in quieter times, especially at the moment. As she says, ‘everyone is in the same boat’, which is why we need to work together to succeed.

We asked Kelly to share a time she went above and beyond for her client:

‘Holiday cover. I have a client who works on his own, so to take a break he needs additional help with his payroll.’

Being a sole trader is tough; any time you’re out of the office has a big impact on your business. So by taking up the slack, we allow our clients to take a well-earned break and return fresher than ever, with no harm done.

 

Ensuring Success, Every Time

Building a relationship is vital, but so is the main task of payroll management. We always make sure that contractors and temps are paid correctly and on time, no matter how hectic things get.

The secret, as Kelly says, is all about time.

‘Spending time, not rushing, working together, and asking questions is the best way to gain full understanding on more complicated issues.

‘Knowing your clients and being able to spot anything that doesn’t look right is also important.’

You need a keen eye to be one of our payroll managers, and Kelly never misses an error. Some temporary recruitment agencies are resistant to bringing in payroll funding support as they want it to look like everything is handled in-house. We solve this by ensuring that every invoice, payslip, and email has your name and brand all over it – we work on your behalf, you’re not just outsourcing payroll.

 

Payroll Support with a Smile

There’s no denying that when you enjoy what you do, you’ll perform better in your role. This is especially true for our payroll managers. When hiring new talent we always look for people who have genuine passion for the recruitment industry, and with an attitude that complements our human-focused approach.  

Kelly’s favourite part of working in payroll is the ‘diverse nature of agencies – cleaners to teachers, truck drivers to medical workers etc. learning about the many different businesses and jobs that are out there and what they entail.’

We work with temporary recruitment agencies across all sectors, a diverse group of business owners who all have unique personalities and preferences. This keeps our payroll managers on their toes, and requires them to adapt to how each client, and their customers prefer to work.

 

The Best Managed Payroll Support

Payroll support services are essential for any temporary recruitment agency. Alongside recruitment funding, invoicing, and credit control, you’ll have the tools you need to soar past your competitors and build a stronger relationship with your clients.

We always aim to be transparent about how we work, which is why we’re always happy to share the thoughts and opinions of a member of our team. So a big thanks for Kelly for her input today, and we hope this gave you more of an insight into the world of payroll funding and payroll management.