Anyone who has tried to apply for jobs in recent years knows how frustrating it is. Sometimes it takes dozens, sometimes even hundreds of applications before you get an interview, often regardless of your skillset or experience.

This makes job seeking a draining endeavour. But imagine if, when you finally receive a reply for one of your applications, it’s clearly written by AI, and you start to doubt if a human ever looked at your CV. This is on top of the many companies that use AI chatbots for the application process, making it hard to for applicants to learn more about the company or have their questions answered.

With this becoming more of a pain point, many jobseekers are switching to agencies instead of applying directly. This is especially true for temporary workers, who rely on agencies for placements and support.

 

Human Interaction in Temporary Recruitment

Temporary recruitment agencies are always looking for ways to make their company more appealing to new workers. This isn’t always easy, as there are plenty of benefits that can be offered, and the more established agencies will often be the go-to over a relatively new start up.

But a lot of those larger agencies are using AI chatbots to communicate with applicants. This can harm their reputations, so if your agency decides to focus more on human interaction, it’ll be a major selling point.

Automated systems can work well, making your agency a lot more efficient. But there’s also a risk that applicants, both new and existing ones, won’t be able to get their voice heard. One major issue within the temporary recruitment process is when applicants can’t voice concerns about your agency or any of their placements. This can harm your reputation, and it might not be immediately obvious why your workers weren’t satisfied if they leave.

 

AI Tools in Recruitment

Although they have their faults, there are AI-powered tools that recruitment agencies can use to boost their business. CRMs, for example, are being turned up to 11 by AI software, working faster with less input required from your team. This frees up your human staff for other tasks, so your agency can expand faster.

AI is also being used to assess candidates and find better placement options for them. This may not be perfect, but if profiles are filled out well it’s rare that there are any errors, and the workers still have control over the final decision. It’s just important that they’re able to communicate directly with your agency.

We may sound negative towards AI chatbots and assistants, but they do have their place. For onboarding, they can be a great way to help fill in profiles and applications, as well as answering some frequently asked questions. In scenarios like this, the human touch isn’t a necessity, and few workers will have any issues if the AI works well.

AI tools should enhance, not replace. For every tool you use, there should be a member(s) of your team that sees a benefit and is still just as valued for their expertise. This means that, when it comes to communication, a delicate balance is needed.

 

The Importance of Communication in Temporary Recruitment

Communication is key in any business, but especially in temporary recruitment. As we mentioned, you want to make it easy for your temporary workers to make their voices heard, and being in direct contact with them allows you to pass on relevant information when needed. It may seem like a small thing, but with it becoming rarer, it’s a great way to make your temporary workers feel valued.

But communication also goes in a different direction. You also need to be in regular contact with your clients, building a strong relationship and being on hand to answer any of their own questions. This is tricky when things are busy, but we’re here to help.

 

Our all-in-one service includes:

All for one set price. This is great for a number of reasons, but is mostly designed to handle all the admin on your behalf, to a higher standard than your team could do even if they had the time. One of the reasons why we’ve been the go-to recruitment funding specialists for so long is because of how we communicate, and that’s all down to the human touch.

 

How we Make our Service Human

For nearly 30 years, we’ve been working hard to make our service as human as possible. They way we do this is simple: you get two points of contact, your dedicated credit controller and your payroll account manager.

Once they’re assigned to your agency, they’ll be the members of our team you communicate with. No being passed around the office before you get through, and absolutely no AI chatbots or automatic responses.

The relationship between us and the client is very important. We want you to feel valued and listened to, and therefore provide regular reports and are always a phone call away if you have any questions. We also improve the relationship you have with your clients and workers, by communicating with both on a regular basis, and making sure the latter are always paid on time.

With AI becoming more prevalent than ever in the recruitment industry, it’s important that you see the wood for the trees, and aren’t investing in products that could harm your business growth. And if you’re a temporary recruitment agency who needs a hand with its admin, or are thinking of switching to a new provider, we hope to hear from you soon!