When you think of recruitment, which sectors pop into your head first? Most people would say office work, after a few seconds adding warehousing, education, and the emergency services.  

But there’s one type of temporary recruitment that we often overlook: hospitality. These skilled workers are a big part of our lives, keeping us well-fed at restaurants, and they look after us when we’re staying in a hotel. They’re a big part of events too!  

It’s a large industry, so let’s dive in and learn more about the workers that make it tick.   

 

What is Hospitality? 

The hospitality sector is contained within the service industry and covers a wide range of jobs and roles. This includes: 

  • Restaurant Staff 
  • Bar Staff 
  • Travel Agents  
  • Theme Park Attendants  
  • Event Planners 
  • Hotel Staff 
  • And more!  

Essentially, if there is travel or catering involved, there will be hospitality staff on hand ensuring that everything runs smoothly.  

All of these roles differ greatly, but there are similar skillsets required to do each job well. With all, communication is key. Hospitality staff need to be friendly, approachable, and have a willingness to help others. This can be tricky to spot on a CV, which is why companies are quick to set up interviews and trial shifts for their new staff members.  

Hospitality staff will have a range of roles. Some might be purely front of house, but in smaller establishments they may pick up the slack in other areas too. One of the advantages of temporary workers is the broad skillset they’ll have after years of working in multiple locations and roles. And that’s just the beginning!  

 

Temporary Hospitality Staff 

The world of hospitality is a busy one. Even the smallest café or hotel can be inundated with customers and guests with very little notice. But if you’ve worked in the service industry for a while, you’ll be able to predict when things will get busier. 

Often, it’s obvious. In summer hotels will be full of people on holiday, and they’ll be keen to check out all the local attractions too. Travel agents may see an increase in late Spring, as people start planning their next summer getaway, and it’s a similar case for events organisers.  

When busier times are on the horizon, it makes sense to bring in more staff to handle the workload. This takes the pressure off your existing team and guarantees all guests and customers won’t be left wanting.  

But a permanent hire that is only really needed for a few months of the year is a waste, and the extra salary will eat into your budget. There’s the time it takes too; posting a job listing, skimming CVs, conducting interviews, and getting them trained will all add up, and mean you’re going months without the staff you need.  

The solution? Temporary workers.  

 

The Importance of Temporary Workers in Hospitality  

By hiring temporary workers for your hotel, restaurant, or business, you can ‘top up’ your team of permanent staff. These workers will be under a contract, one that’s often flexible so that they can be around for as long as they are needed.  

It isn’t just for peak times either. If a member of your team is away or ill, you can bring in someone to pick up the slack until they’re back. They’re most useful for covering maternity leave, as you’ll know how much time your team member will need, and you can arrange coverage before they need to take the time off. This takes the pressure off both you and the team member, as the work will still be done, and they won’t feel like they need to go back earlier than they should.  

If there is a sudden vacancy because of illness or injury, you need to fill the gap fast. In the hospitality industry, a single missing staff member can have a major knock-on effect, stressing out your other staff and ruining the experience for guests (which will harm your reputation in the process!).  

By using a temporary recruitment agency, you have immediate access to a wide pool of workers, all ready and waiting to help you. Many temporary recruitment agencies specialise in the hospitality sector, which guarantees they’ll have the candidates you need no matter how soon you need them, or for what role.  

 

The Best Recruitment Finance Provider 

If your company supplies temporary workers for the hospitality sector, you need a recruitment finance provider you trust.  

With so many workers, all with unique contracts and roles, and more coming in each week, things can get out of control quickly. A provider like us handles a lot of the admin for you, so you can focus on finding and placing your applicants.  

We also handle: 

 

Why Choose Back Office?  

Our all-in-one service gives you everything you need to keep your clients happy, and ensure all your workers are paid on time, every time.  

This is all handled by your two points of contact. Your payroll manager will, as you can imagine, manage your payroll to keep track of payments and ensure they’re never late. As it will be a single person handling your account, they’ll develop a relationship with you and your clients – which leads to a much better, personal service overall. 

There’s also your credit controller. They’ll be keeping an eye on your clients’ credit, letting you know if they’re approaching their limit. By using our service you’ll never be affected by your clients’ debt issues. At best this can affect your reputation if left unchecked, at worst you can be dragged down with them. We make sure you’ll have no issues, no matter what happens.  

Our human approach is what sets us apart. After 3 decades of working with clients, we’ve learned that building a relationship is the best way to succeed. When our clients trust us, the weight is off their shoulders, and the personal approach helps us to communicate well with them and their customers.  

If you’re struggling to keep up with the demanding tasks of hospitality recruitment, we can help you get back on track.