Every business wants to maximise efficiency. When work gets done faster, sales increase, and you can outpace your competitors. But hiring a lot of permanent staff members isn’t cheap, especially if the workload ebbs and flows with the seasons.
This is why automation is so important. When your team can take their hands off the wheel, and some of the simpler parts of the job are handled automatically, they can spend more time on other tasks or use that time to support customers/clients.
But is it always the best idea? And should temporary recruitment agencies automate or stick to the human touch?
Automation in Temporary Recruitment
There’s no denying the fact that automation does increase efficiency within a recruitment agency. Speed and efficiency is critical as you sift through your database to find the perfect shortlist of candidates for your clients.
The things that are easiest to automate are the administrative tasks, including:
- Interview Scheduling
- Timesheet Management
- Tracking Compliance Documentation
- Automated Right-to-Work and DBS Checks
Not only are these tasks time-consuming to do manually, it also increases the risk of human error. These errors may go unnoticed until they have a larger, knock-on effect, and your team need to do even more work to correct it.
A lot of these tasks can be automated, but need supervision from a team member. Automatic payments, for example, are great for larger agencies as they ensure that workers are always paid on time. However, if there is an issue with cash flow due to a late invoice, you want to be made aware of that before payments are released and would’ve ideally planned ahead.
Another recruitment-specific piece of automation is one that has been a little controversial in recent years.
Automated Candidate Selection
It has been industry standard to automate candidate eligibility checks; this is something most CRMs do with ease, automatically verifying skillsets, experience, and certifications as well as compliance and availability.
But a lot of agencies are taking it a few steps further. If you’ve attended a recruitment expo in the last couple of years, you’ll have heard all about how AI is being integrated into the industry. Candidate selection is a major feature; AI models can select candidates based on more than just their profile and CV, using interviews to judge personality and competence.
Due to AI’s unreliability, this has been frowned upon by some, but the models have been very effective.
As with any automation, there’s a balance to strike. If you let AI make the final decision on whether a candidate is suitable, you’re risking disappointment for clients and frustration for the workers looking for a new placement.
Temporary Recruitment Support with a Human Touch
At Back Office Support Services, we handle all the boring admin for you, but we don’t do it using automation.
With us you’ll get:
- 100% Recruitment Funding
All for one price, discussed long before you sign up.
Like a CRM, we take care of the admin tasks so your team members can focus on more important things, or it just takes the pressure off so that nothing is rushed.
This is all done by two experts. First is your credit controller, who will be assigning and monitoring the credit limits of your clients, so they don’t overreach themselves. Debt protection also ensures that their financial difficulties will never affect your agency.
Second is your payroll account manager. One of the biggest headaches for an agency is chasing clients for their invoice payments. Your professional will handle that for you, and they’ll also ensure that the invoices are free from errors, to minimise delays.
This will be alongside recruitment funding, which will ensure you always have the cash flow needed to pay your workers.
These two experts will be your only points of contact. They’ll build a professional relationship with you and your clients, acting on your behalf and feeling like an extension of your team. This is something even the most advanced software can’t do, and our 30 years of experience shows that it works.
Increased Efficiency without Automation
We understand the value of automation. But like any industry, there still needs to be humans behind the wheel if you want to see success.
If you’re looking for ways to improve the efficiency of your temporary recruitment agency, the best approach isn’t to automate everything. Instead, use our service to enhance your workflow, helping you to build stronger relationships with your workers and clients while also getting work done faster.
To find out more about our service, please don’t hesitate to contact us. We look forward to hearing from you!