We talk a lot about why recruitment finance is so important for a temporary recruitment agency, and why our service is better than any others. Well we don’t expect you to just take our word for it!  

We started working with Goldstar Recruit around 5 years ago and have provided the best back-office support from day one. They’re specialists in the hospitality sector, providing temporary workers for hotels, restaurants, and more, and have grown a tonne since they joined us.  

 

The Importance of Recruitment Finance  

Running a temporary recruitment company isn’t easy. Doing it while also handling your own back office internally not only limits your growth but can affect your bottom line too.  

Goldstar came to this conclusion and decided to find a recruitment finance provider that allowed them to focus on with what mattered most – getting people into jobs!  

After some research, they found a company that, on paper, looked like the perfect choice. However, this company wasn’t Back Office, and cracks started to show quickly.  

 

Switching Recruitment Finance Providers 

After a promising start, the first recruitment finance provider Goldstar worked with didn’t quite do what they were hoping for.  

In their words, ‘the back-office support was poor, and they were a little wooden with our customers.’  

Those are two big issues; let’s break them down a little.  

First, poor back-office support is the exact opposite of what you want from a recruitment finance provider. They’re meant to streamline the process, taking the hassle away from your company so you can focus on what you do best.  

We guarantee accuracy and reliability. We check, double-check, and check again – ensuring that all invoicing is spot on, no matter the circumstances. Any issues can cause major delays (and headaches), so we work hard to keep cash flow consistent and ensure that your temporary workers are paid on time, every time.  

Second, being ‘wooden’ with customers. When you have a positive relationship with your customers, using a third party for communication is a big decision. If they don’t gel well with your customers, or their communication isn’t up to scratch, that can damage the trusting relationship you’ve spent years building up.  

With us, you get a dedicated payroll manager and credit controller. They are the professionals that keep things running smoothly, and they do it with a smile too!  

They’ll get up to speed with your customers, understanding how they want to be addressed and the level of service they expect. Then they can deliver that superb service and help to build up the relationship you have with your customers.  

 

Why Switch to Back Office?  

Not happy with their existing recruitment finance provider, Goldstar researched a few more companies, and asked other agencies who they would recommend. We’ve worked with dozens of temporary recruitment companies in the hospitality industry, so it was no surprise when our name was brought up.  

We understand the value of reputation. It’s not enough to just do the job well, the approach we take is what sets us apart.  

When Goldstar met with us, they liked that we had ex-recruiters working in our team. This has always given us an advantage, an extra insight into what a temporary recruitment company needs to succeed.  

Our service includes the following:  

This is the same for all of our clients, but we make sure our service is customised to suit each of them.  

 

Onboarding New Clients 

Goldstar liked what they saw and were keen to start working with us. First impressions matter, but it’s what you do after that matters most.  

We take our onboarding very seriously. Even if you have used recruitment finance solutions in the past, making the switch to a new provider isn’t a decision to take lightly. That’s why we make the transition as smooth as possible thanks to our wonderful onboarding managers.  

Switching recruitment finance provider can, in some cases, lead to delays as your new payroll funding and account managers get up to speed. Our onboarding service minimizes this, as they set up meetings between you and your new team.  

In these meetings we develop a thorough understanding of your business, and you start to build a relationship with the people who will be handling your invoices and more in the future. We’re very people-focused and have seen first-hand how effective these meetings can be.  

If anything isn’t perfect during the onboarding process, we want to know about it. There are always opportunities to give feedback and we’ll check with you often to find out if there’s anything we can improve.  

 

The Best Recruitment Finance Provider to Switch to 

When planning for this blog we asked Goldstar: ‘What the three biggest things you love about our company?’.  

They said: ‘Excellent communication, personal touch, always happy to assist.’ 

8 words that mean a lot. We know our clients love our service, that’s why they stick around for so long! But hearing it directly gives us a spring in our step.  

Some temporary recruitment agencies aren’t satisfied with their recruitment finance provider but accept is as they assume all others would offer the same service, at the same quality.  

We aim to shatter that illusion and show you exactly why we’re the best in the business.