A few weeks ago we shone the spotlight on our wonderful payroll managers and their role within recruitment finance. But their work goes hand in hand with another team, whose efforts we’d be lost without!  

That’s right, it’s time for our credit controllers to take the stage and explain why they’re so important. But first, let’s talk about what credit control is and why it’s essential for temporary recruitment agencies.  

 

What is Credit Control? 

As a recruitment agency, you rely a lot on invoicing to pay the workers you supply. Regular invoices from your clients give you the cash flow you need to pay workers on time, as well as put some money into paying your team and growing your business.  

Credit control ensures that your cash flow won’t be affected if invoices are late, and we’ll support you and your customers to help keep things running smoothly. When paired with recruitment funding and our focus on quality invoice financing, which are always included in our service, it guarantees that there will be no unfortunate surprises when it’s time to pay your workers.   

Our credit control service also includes bad debt protection. Over the years we’ve seen many recruitment companies struggle because their customers have issues with debt. They are sometimes dragged down with them through no fault of their own. With bad debt protection, you’ll be completely secure no matter what happens.  

 

How does Credit Control work? 

The best credit control focuses on fixing issues before they affect you. We provide unlimited credit checks on your customers, so we’ll know instantly if they’re approaching their designated limit. If we see one that is getting too close, we’ll first let you know, and then contact them to see how we can help.  

It’s similar with bad debt. Although we’re not able to help customers settle their debts directly, we will support you and them as best we can. As you’ll be protected if they go into administration, there’s never any need to cut them loose before it’s too late to help.  

In the competitive world of recruitment, reputation is key. A customer with financial difficulties shouldn’t reflect badly on you. Thanks to credit control, your sparkling reputation can remain intact no matter what happens.  

 

Who Handles Credit Control?  

Your credit control is handled by a dedicated credit controller. Unlike other recruitment finance providers, who’ll lump you in with multiple other clients under the umbrella of their credit control team, you’ll have one point of contact who will handle everything for you.  

Issues with cash flow are always stressful regardless of how long you’ve been in business. If you or one of your customers has a concern and needs an answer fast, the last thing you want is to be lost in a sea of emails or kept on hold for hours.  

Your credit controller will not only be on call any time you need them, but they’ll also have a better understanding of you and your customers.  

And you don’t have to take our word for it! Just like with our payroll managers blog, we asked one of our incredible credit control team to answer some questions about their approach to credit control.  

 

What steps do you take to really understand each client’s business and its unique needs? 

‘I start by learning about the client’s industry, typical payment terms, and specific challenges they face. Regular conversations and updates ensure I stay aligned with their goals and expectations.’ 

 

We care a lot about the human-focused approach. Building a personal relationship with our clients helps us to understand them better and ensures we’re always on the same page.  

 

Can you share an example of how you tailor credit control processes to align with a client’s specific requirements? 

‘For one client, we implemented a custom schedule for payment reminders that matched their clients’ invoicing cycles. This improved payment consistency without disrupting relationships.’ 

 

The methods we use aren’t always set in stone. Recruitment as an industry is always changing, and we know that any company that doesn’t change with it will quickly be left behind. We’ll adopt any new features that improve efficiency and are always keen to share them with the clients we think would benefit the most.  

This is something only possible with a dedicated credit controller, as trying to balance multiple systems and schedules for multiple clients would make mistakes more likely.  

 

How do you ensure communication stays seamless and clients feel supported, especially during busy periods? 

‘I maintain clear, regular updates and stay approachable. Clients know they can rely on me to handle any issues quickly and keep them informed throughout the process.’ 

 

The importance of this can’t be understated. Reporting isn’t just about keeping clients in the loop; it builds the trust that we value so highly.  

 

What role do you play in helping clients overcome any challenges with credit control? 

‘I act as a problem-solver, whether it’s negotiating payment plans with overdue customers or identifying patterns that may lead to cash flow issues. My goal is to ensure steady, reliable income for the client.’ 

Being a midpoint between client and their customers isn’t always easy. But once our team shows how important their role is to both sides, their ability is never questioned.  

 

How do you keep clients updated on credit control best practices or industry changes that may affect them? 

‘I share relevant updates and insights during our regular check-ins or when changes arise, ensuring clients stay compliant and ahead of potential issues.’ 

Our team is full of people with a recruitment background. This means we keep our finger on the pulse more than other providers, and sometimes are aware of changes before the recruitment companies they’ll impact. Compliancy is always a minefield, especially recently as there have been a lot of changes.  

When we know what to expect, we can inform our clients well ahead of time and plan accordingly. This keeps cash flow running smoothly even when the industry is in turmoil.  

 

The Best Credit Control Services  

As our service contains invoice finance, payroll funding, recruitment funding, and credit control, we’d never say one is more important than another. But when money is on the line and candidates need paying fast, our credit controllers are the ones our clients turn to.  

By learning more about the people behind the business we can guarantee that your cash flow will stay consistent, so you can pay your temporary workers on time, every time.  

And we love to see you succeed!