More and more temporary recruitment agencies are seeing the value of recruitment funding and back office providers like us, investing in services that take away the hassle of admin and ensure accuracy in their invoices and payroll.  

However, there are a lot of recruitment funding providers out there, all with unique approaches to similar services. We see many recruitment agencies choose one that they aren’t fully satisfied with and are forced to either accept a lacking service or take the plunge and switch to another provider.  

To prevent this from happening, or to outline what you might be missing, today we’re going to explain what you should expect from your back office provider.  

 

The Different Types of Back Office Provider 

As we said, every recruitment funding company is different, but there are particular categories that most slot into.  

The first is the specialists. These are companies that provide a particular service related to back office, choosing to focus on one instead of multiple. For example, a company might only help you with your payroll, providing systems and support that streamline the process so your team can spend more time finding new candidates and assigning them to the best roles.  

This is great on paper, you receive a solid service that frees up your team. However, to maximise this freedom you need other aspects of admin to be handled too. Using the same example, it’s great to have managed payroll, but if you’re still doing the invoicing and credit control yourself, you’re spending a lot of money for not a lot of benefit.  

Another type of back office provider is the more tech-focused companies. These provide shiny new CRMs and similar systems which look great and work well, but there is a price to pay.  

 

The Problem with Tech-First Back Office 

As a business owner, you’re always looking to invest in the best technology for your company; systems and programs that have excellent new features designed to streamline processes and improve productivity.  

This is very appealing and is one of the reasons why AI models are being used in recruiting now. They are mainly for filtering through candidates, choosing the best shortlist to send to a client in a fraction of the time it would take a human member of your team. This works brilliantly, as you can have larger databases of applicants without them taking too much time to sort through.  

As well as systems like this, a tech-focused recruitment funding company will provide you with a flashy dashboard that makes you feel like you’re on the cutting edge of the industry, and in many ways, you will be until a new version is released.  

As tech develops so quickly, your provider may be always pushing you to upgrade to new versions or hide features behind paywalls and higher subscriptions. If those are features you need, you might end up spending more than you originally planned to, even if you do see an increase in output over time.  

But the biggest problem by far is that some of these companies offer great systems but very poor support: the most important thing you need from your back office provider.  

 

The Importance of Proper Support 

If you have an issue with one of your CRMs, you need to address it as quickly as possible. So you pick up the phone and call your provider to tell them about it. If you find yourself on hold, being passed around multiple departments, or are ignored entirely, you’re stuck with a faulty system with no solution in sight. Suddenly that high-tech system with all the advanced features isn’t helping you the way it should.  

This seems like an extreme example, but we’ve seen countless temporary recruitment agencies complain about a lack of support from their provider. With so many features, there’s a lot to go wrong, and if they aren’t in regular contact with you it could be weeks or months before you even speak to someone about it.  

In contrast, when you do have better communication with your provider, issues are resolved much faster, and everyone can continue working at their best. You’ll also have peace of mind that if something does go wrong, it won’t derail productivity for longer than it should.  

 

The Best Back Office Provider 

To see the best results from your back office provider, you need to choose a company that has all of the following: 

  1. All the services you need so you don’t need to work with multiple providers 
  1. High-quality systems that streamline your work 
  1. Fast and effective support paired with clear communication 

Sounds too good to be true? Well look no further, because we have all of that and more.  

For nearly 3 decades we’ve been one of the most reliable recruitment funding providers in the UK, with a team of professionals ready and waiting to help you thrive.  

Our all-in-one service includes: 

All for one transparent price that we establish straight away. There are no features hidden behind paywalls, and we never increase prices unless we’re adding something new that’s worth the higher cost.   

Our person-focused approach is what really sets us apart from our peers. When you sign up with Back Office Support Services, we provide two points of contact: a payroll account manager and a credit controller. They’ll be working directly with you throughout our time together, always just a phone call or email away if you need an update or have a question. This means you’ll build a strong working relationship, after a year or two they’ll feel like part of your team and will know how you and your clients like to work almost as well as you do.  

We put ‘support’ in our name for a reason. As a well-established recruitment funding provider you know immediately that we care about being reliable, and the swathes of testimonials on our site will attest to that.  

This is why so many temporary recruitment agencies are switching to us from their current provider. Either they’re tired of using multiple companies, are realising that their systems aren’t as good as they looked or are unsatisfied with the support they’re receiving – any are good reasons to switch to us. 

If this sounds like you, or you just want to find out more, please don’t hesitate to get in touch. We look forward to hearing from you.