Doing things the right way has brought us a long way.
When we started Back Office Support Services way back in 1998, we wanted to help recruitment agencies of all shapes and sizes prosper and grow. But we also wanted to make sure we did it the right way – so we drew up a set of core values, which we still work to today.
Since then those values have helped hundreds of recruiters to build successful and profitable agencies. We have grown a bit ourselves and now employ over 35 people in our Head Office in Congleton, Cheshire. As a team we’ve built long-term relationships with agencies who trust us completely to take care of their administrative, financial and legal responsibilities. We’re all fanatical about providing a level of customer service that keeps our agency partners and their clients 100% happy.
We’ll always put ourselves in our clients’ shoes, and treat them as we’d want to be treated ourselves. We’ll be responsive, and always go that little bit further to make the difference.
Our people will always keep their promises and take ownership to solve a problem rather than pass it on. We’ll always keep everyone informed along the way too – because not acting on a message is like breaking a promise.
Attention to detail and accuracy are at the heart of what we do. We’ll never make assumptions, and never rely on guesswork and hope. It’s better to spend 10 seconds getting something right first time, than waste 10 minutes putting it right.
Problems can only be solved by understanding their cause, so we’ll ask the right questions to find the answers. We’ll also challenge, question, revisit and challenge again, to continuously improve what we do and the way we work.
We’ll always make the right impression, and be extremely professional at all times. We'll never shy away from doing what’s right either, just because it’s difficult, and we’re very proud of our work, our people and of the people we work for.
Quite simply, we’re unlike other providers. Ask any of our clients – they’ll tell you we take care over our work, we’re reliable and we’re completely open. But most of all, they’ll tell you that we’re dedicated to their success. Here, at a glance, is how we’re different.
rather than 70/80/90% of the invoice value, then the rest when your client pays.
a transparent, all-inclusive price based on your pre-VAT sales revenue with no set up fees or minimum charges
dedicated payrollers and credit controllers who get to know your business, giving you continuity and a single point of contact
‘right first time’ processes with industry-leading accuracy levels, giving your clients, contractors and temps extra confidence
seamless communications, with all invoices fully branded with your logo and details rather than ours
as part of the package, with legal experts help resolve any disputes
if things don’t go according to plan, we’ll work with you in the spirit of our contract to allow your business to thrive