We pride ourselves on standing out from the crowd when it comes to service. Take a look at this chart and see the difference between what Back Office Support Services offer compared to the competition. Then the choice is yours!
We have one simple and understandable fee based on your pre-VAT sales revenue. It’s open and transparent with no set up costs or minimum annual charges.
OTHER PROVIDERS FEE
Some providers charge a fee as a % of your post-VAT sales revenue. Some also have additional fees for separate service components which may include a service charge (which is a % of your sales revenue); interest charges on outstanding debt; bad debt protection; drawdown fees (charge per drawdown); credit checking fees (charge per company) and a set up fee. Concentration limits may also apply. There could also be additional charges per BACS transaction, new starter or amendment.
OUR 100% FUNDING
We 100% fund the contractors’ and temporary workers’ pay, VAT if applicable and your gross profit (minus our fees)
OTHER PROVIDERS 100% FUNDING
Some providers only allow you to drawdown 70/80/90% of the invoice value with the remainder when the client pays – which can result in cash flow issues.
Culture & Ethos
OUR CULTURE & ETHOS
Delivering a high quality service and thereby building close relationships with our clients is at the heart of everything we do. All our clients have a dedicated payroller and credit controller who really get to know your business – which means they manage your financial affairs that much better. With a single point of contact, you know exactly who you’re dealing with and can get to know and trust them, too.
OTHER PROVIDERS CULTURE & ETHOS
Some providers offer a service that doesn’t provide you with a dedicated contact. Without that close relationship and in depth knowledge of your business, you don’t get the same level of accountability from your provider, and it’s so much easier for errors and anomalies to be missed.
Outstanding accuracy & attention to detail
OUR OUTSTANDING ACCURACY & ATTENTION TO DETAIL
We work hard to ensure that all your contractors, temporary workers and clients are happy all of the time. We know that errors, however small, in invoices or payments can be costly to put right and damaging to your reputation. Which is why we have rigorous 'right first time' processes in place; your payroll will have been thoroughly checked before your contractors are paid and clients invoiced.
OTHER PROVIDERS OUTSTANDING ACCURACY & ATTENTION TO DETAIL
Some providers may not put your payroll through enough stringent checks to pick up errors, resulting in underpaid contractors and unimpressed clients whose time has been wasted sorting it out.
We do what’s right, not what’s easy. We take the time and trouble to create individually branded invoices for all our clients, in your name, with your logo, your VAT and company registration number. That way your brand awareness is strengthened and your turnover remains on your books, not ours.
OTHER PROVIDERS INVOICING
Some providers invoice in their name, not yours. So not only is your turnover on their books, you’re also missing out on all those opportunities to put your logo in front of your clients and build brand awareness.
OUR LEGAL SERVICES
If you’re unlucky enough to experience non-payment of a debt, we provide pre-court assistance with recovery headed up by a long-standing industry expert – included in our standard service.
OTHER PROVIDERS LEGAL SERVICES
Most providers will pass a 90 day debt back to you and may not offer legal assistance, either, potentially leaving you with a bad debt you have no idea how to recover.
Experience & reassurance
OUR EXPERIENCE & REASSURANCE
Back Office Support Services was formed in 1998 and is headed up by a highly experienced team, all experts in their field. Our clients stay with us for years because they know we give them first class service, and that we’re in it for the long term. We’ll do all we can to support them when they need it.
OTHER PROVIDERS EXPERIENCE & REASSURANCE
Some providers forget that clients have a choice! They win customers but then lose them due to poor service or lack of support when unexpected ‘bumps in the road’ occur.
We believe that a flexible approach is in all our best interests and the way to maintain long term relationships. So we work to the spirit of the contract rather than the letter, and are able to support our clients when they meet unexpected set backs such as unpaid debts. And should you need to increase a credit limit to satisfy a surge in demand from a client, we’ll do our best to meet your needs.
OTHER PROVIDERS FLEXIBILITY
Many other providers work strictly to the letter of the contract. So, for example, when a debt reaches 90 days it’s passed back to the agency without any discussion or warning.
Or you could find your funding capped with no possibility of an increase, which could mean missing out on opportunities to expand.