Case study 3


Colbern Limited switches for a more personal service

Colbern Limited switches for a more personal service

A thriving agency

Based in Welwyn Garden City, Colbern Limited are an established, experienced agency working across all industry sectors.


Better payroll support paves the way to success

In 2012, as part of a major business development programme, the decision was taken to look for a new back office provider in order to further upgrade the service Colbern was able to deliver to their clients. They wanted a partner with more stringent processes in place, one that was genuinely efficient, service driven and flexible. And also one that offered them a more personal, face to face approach to doing day to day business together.


The right service solution unlocks their potential

Having made the decision to move to Back Office Support Services, Director, Bernie Gough, says, “We haven’t regretted it one bit.”

By eliminating payroll errors and enquiries and providing a far higher level of service than Colbern Limited had been used to receiving, Back Office Support Services enabled them to concentrate properly on the business.

“Back Office Support Services work as an extension of our business, in partnership with us. Their staff are knowledgeable, friendly and efficient – they just get on with the job. We know that a quick telephone conversation is all it takes should any potential new clients need a more personal perspective. I know there should be a negative somewhere, but we really can’t think of one, even a small one.

We cannot recommend them highly enough!”

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